FAQs
Questions from the Universe
📦 When will my order ship?
Most orders ship within 2–4 business days, since many items are handmade or finished to order. You’ll get a tracking number as soon as it’s on its way!
🌈 Do you ship internationally?
Yes! The Moon Frankenstein universe knows no borders — we ship worldwide. Shipping costs and delivery times will show at checkout.
🖌️ Are your products handmade?
Many of our pieces are hand-painted, hand-sewn, or hand-finished, making each one unique. Slight variations are part of their charm.
🔄 What’s your return policy?
We accept returns or exchanges on unworn, unused items within 14 days of delivery. Buyer is responsible for return shipping.
Custom or one-of-a-kind pieces are final sale, but if something’s wrong, reach out and we’ll make it right.
🧽 How do I care for my Moon Frankenstein pieces?
For clothing: gentle wash in cold water, inside out, and air dry.
For painted or delicate items: all wearable art is machine washable
If you’re unsure, just ask — we’re happy to help.
🪐 Can I request a custom order?
Sometimes! Drop us a message through the contact form or DM on Instagram with your idea, and we’ll let you know if we can make it happen.
✨ Anything else?
If you still have questions, don’t be shy — email us at moon@moonfrankenstein.com, or slide into our DMs on Instagram.